Our simple, fair returns policy.
Not satisfied with a product? Contact us on WhatsApp with your order number within a reasonable time of delivery and we will arrange a replacement or refund.
Products should be in their original condition where possible. Bulk and custom orders are handled case by case — we always work with you fairly.
Refunds are returned through the payment method used for the order (mobile money or cash).
If a product arrives damaged or is not what you ordered, tell us right away — we replace it at no extra cost to you.
Reach the DeryCare team on WhatsApp — we are happy to explain anything here.